Terms & Conditions

Using the Website

This website is owned and operated by Dyson Limited of Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP (company number 2627406). Purchases from this website are purchases from us.
By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.
Please keep your account and password details safe and do not disclose them to anyone else. If you suspect that someone else has them, please tell us straightaway as we cannot be responsible for anything that happens if they are lost and you do not tell us.
Please ensure that any information you provide to us is accurate and current.
Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
We may suspend or terminate access to the website without notice.
Dyson reserves the right to end promotions before the advertised closing date.

Buying from the Website

This website is owned and operated by Dyson Limited of Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP (company number 2627406). Purchases from this website are purchases from us.
Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa or Maestro. We won’t dispatch your order until we receive full cleared payment.
We can only accept orders from and dispatch goods to addresses within the UK Mainland.
Delivery dates of the goods are intended to be an estimate only. We will try to deliver the goods within 5 days of the acceptance of your order, subject to availability of stock. If you order more than one product, your order may be dispatched separately and may be delivered to you at different times.
The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.
Please note due to size restrictions we are unable to deliver vacuum cleaners to BFPO addresses

Returns

You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
- post to the address marked above, marked for the attention of the Customer Liaison Department; or
- fax to 01666 827298 marked for the attention of the Customer Liaison Department; or
- email to askdyson@dyson.co.uk
You must return the goods with the original packaging to us at your expense ensuring that you obtain proof of posting for your own records. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you to the card you originally used for the purchase.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the goods to us.
If you have requested that we recycle your old vacuum cleaner, we are unable to return your machine once it has been collected for recycling.

Liability

We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
We do not limit in any way our liability for:
- (a)death or personal injury caused by our negligence;
- (b)under section 2(3) of the Consumer Protection Act 1987;
- (c)for fraud or fraudulent misrepresentation; or
- (d)for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.

Intellectual Property Rights

The trade marks and logos displayed on this site belong to us (except for the British Allergy Foundation and Good Housekeeping Institute logos). You are not authorised to use any trade mark or logo displayed on this site without our written permission.
Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.

End of line Dyson vacuum cleaners from £179.99

The end of line offers on DC14 Origin, DC19 Precision, DC25 Multi Floor and DC23 Motorhead are available from Monday 30^th January 2012 until 11am on Wednesday 29^th February 2012. This offer is only available to residents of mainland UK (including the Isle of Skye). There is no cash alternative. This offer cannot be used in conjunction with another offer. This offer only applies to sales of selected vacuum cleaners purchased through Dyson.co.uk. While stocks last. Dyson may withdraw or suspend this offer at any time without notice.

DC25 Multi Floor Exclusive - get free tools worth £44

The exclusive machine is only available through Dyson.co.uk. The free tools (Stubborn dirt brush, Up top tool and Soft dusting brush) are included in the box. This offer is only available to residents of mainland UK (including the Isle of Skye). There is no cash alternative. This offer cannot be used in conjunction with another offer. This offer only applies to sales of selected vacuum cleaners purchased through Dyson.co.uk. While stocks last. Dyson may withdraw or suspend this offer at any time without notice.

End of line machines (limited offer)

This offer is open to residents of the UK only. There is no cash alternative. This offer cannot be used in conjunction with another offer. This offer only applies to end of line machines sold through Dyson.co.uk. While stocks last.

Colleague offer - terms and conditions

Offer is open to all participating retail employees only.
Offer is valid for specified models only purchased in the agreed period while stocks last.
Only one purchase permitted per employee. The offer is personal to the employee and you may not use another employee's code.
This promotion is not transferable or exchangeable. No cash alternative is available.
Dyson may withdraw or change this offer at any time.
This offer is only available to persons employed on or before the 17th June 2011.
Deliveries will be dispatched within 28 days of your order being placed.

VAT number

VAT number: 736734610